Policies

Clear expectations. No surprises.

This page outlines the key policies that apply to coaching at Swanston Golf Academy.

They exist to:

  • protect your time and your coach’s time

  • keep booking fair and predictable

  • ensure a safe environment for juniors

  • make everything clear in advance

Full legal documents are linked at the bottom of the page.

Booking & cancellations

  • Lessons can be rescheduled or cancelled up to 48 hours in advance

  • Lessons cancelled within 48 hours are charged at the full lesson rate

  • This applies to all private lessons and assessments

This policy exists because lesson slots are limited and reserved specifically for you.

Rescheduling

  • Rescheduling is available via your booking confirmation email

  • Changes must be made at least 48 hours before the lesson

Late cancellations and no-shows cannot be refunded.

Weather

Lessons take place in a covered studio or driving range.

In cases of extreme weather that make coaching impractical or unsafe:

  • the session will be rescheduled

  • you’ll be notified directly by text or email

Programmes & plans

  • Coaching programmes are non-refundable

  • Programmes do not expire

  • Sessions can be scheduled at times that suit you

Gift vouchers

  • Gift vouchers are non-refundable

  • Vouchers are valid for 12 months from purchase

  • Vouchers are linked to the selected coach

Payments & refunds

  • Lessons cancelled with more than 48 hours’ notice are fully refundable

  • Lessons cancelled within 48 hours are non-refundable

Please note:

  • Lessons paid in Bitcoin (BTC) are non-refundable, due to price volatility

Juniors & safeguarding

  • All junior coaching is delivered by fully qualified PGA Professionals

  • Safeguarding standards are in place across all junior and girls programmes

  • Parents are informed clearly about formats, supervision, and expectations

Safety and welfare are always prioritised.

How coaching is delivered

Swanston Golf Academy operates as a coaching collective.

  • Coaching is delivered by independent, self-employed PGA Professionals

  • You book directly with your chosen coach

  • Payments go directly to that coach

  • Swanston Golf Academy Ltd acts as a booking and payment agent

This structure ensures clarity, flexibility, and transparency.

Privacy & data

We take data protection seriously.

Your personal information is:

  • collected only when necessary

  • stored securely

  • never sold

You can read the full details in our Privacy Policy below.

Full policy documents

For complete legal wording, please see:

  • 👉 Privacy Policy

  • 👉 Terms & Booking Conditions

If you’re unsure how any policy applies to your situation, you’re welcome to get in touch.

Next steps

If you’re ready to begin coaching, start with clarity.

👉 Book a New Client Assessment

If you have a specific question, you can contact the Academy.

👉 Contact Us

Swanston Golf Academy Master Plan

The Master Plan (2026–2028)

A clear direction for modern golf coaching at Swanston.

Golf is changing.
How people learn is changing.
What golfers expect from coaching is changing.

At Swanston Golf Academy, we’re building a coaching system designed for how golfers actually improve today — not how the game used to work.

This page sets out the direction we’re committed to over the next three years.

Why we exist

Our purpose is simple:

Make great golf coaching accessible.

Not just to the confident.
Not just to the talented.
Not just to those who already feel like they belong.

Beginner, junior, returning golfer, or developing player — everyone deserves:

  • clarity

  • structure

  • modern tools

  • a visible pathway to progress

That belief guides every decision we make.

Why Swanston

Swanston sits at the front door of the game.

We’re:

  • a public-facing range

  • part of a community club

  • surrounded by beginners walking past every day

  • home to one of the region’s largest junior coaching bases

If this works here, it works anywhere.

Done properly, Swanston becomes a place where:

  • beginners feel safe to start

  • juniors see a future

  • parents understand the journey

  • progress is visible

  • coaching feels modern and human

  • golf stops feeling intimidating

What we’re building

1. A clear coaching system

Everything we do is built around one simple structure:

Assessment → Plan → Progress

No guesswork.
No random resets.
No confusion about what matters most.

Every golfer knows:

  • what they’re working on

  • why it matters

  • how progress is measured

2. CoachNow as the digital home

CoachNow becomes the centre of the learning experience.

It brings together:

  • lesson videos

  • progress timelines

  • communication

  • practice tasks

  • bookings

This creates continuity — not just sessions.

Golfers don’t wonder “what should I practise?”
They can see it.

3. Clear pathways into the game

Golf should feel achievable early.

Play 9 – Score 36 becomes the primary beginner pathway:

  • early success

  • clear goals

  • visible progress

  • confidence from day one

For juniors, this same structure creates:

  • measurable levels

  • visible milestones

  • clarity for parents

  • motivation for players

Progress becomes understandable.

4. Modern operations that remove friction

Behind the scenes, we’re simplifying:

  • booking systems

  • calendars

  • communication

  • admin

Access isn’t only about price.
It’s about removing unnecessary friction.

5. Technology that actually helps

Technology should clarify, not confuse.

We use:

  • TrackMan to explain ball flight and decision-making

  • Swing Catalyst to make pressure, balance, and contact visible

  • HackMotion to make wrist control practical

World-class tools, explained simply.

6. Smarter practice

Practice should never be guesswork.

Every golfer is guided to understand:

  • what to practise

  • why it matters

  • how it links to performance

Over time, golfers become self-sufficient, not dependent.

7. Learning beyond the lesson

We’re building a learning ecosystem through:

  • written Academy notes

  • video education

  • beginner series

  • junior development content

  • long-form explanations

Education becomes accessible anywhere — not just during sessions.

Our standards

Every system we build must:

  • make coaching clearer

  • create visible pathways

  • reduce confusion

  • support long-term improvement

Every decision is filtered through one question:

Does this help more people access golfing excellence?

If it doesn’t, we don’t build it.

What this means for golfers

If you train at Swanston, you can expect:

  • clarity from the start

  • structure instead of guesswork

  • progress you can see

  • coaching that respects your time

  • an environment built for learning

Not intensity.
Consistency.

This is a commitment

This Master Plan is a commitment:

  • to our players

  • to our coaches

  • to the future of golf coaching

A commitment to:

  • build modern pathways

  • remove intimidation

  • use innovation in service of people

  • help every player access golfing excellence

Stay close

If you’d like to follow how this plan unfolds, you can join our Academy notes.

They’re short, thoughtful, and written from inside the Academy.

👉 Join the Swanston Notes

If you’re ready to begin your own journey, the right place to start is clarity.

👉 Book a New Client Assessment